Privacy Policy
At Gateway EduConnect, we are committed to protecting the privacy and confidentiality of our students and users. This Privacy Policy outlines how we collect, use, and safeguard your personal information in accordance with applicable laws, including the Information Technology Act and the Digital Personal Data Protection (DPDP) guidelines.
Why Do We Collect Personal Information?
Your personal information helps us guide you more effectively. To provide expert education consultancy and placement services, we use the information you provide to safeguard and promote the welfare of students and facilitate their access to global universities. This data also allows us to provide relevant web content and advertisements, measuring the effectiveness of our outreach. We may also use your information to make tailored recommendations regarding educational services that align with your career goals.
B. What Information Do We Collect, and How Do We Use It?
Information you provide:
In our first interaction, we will try to understand your unique educational and career requirements. During the registration for certain site features, we ask for comprehensive basic information including your full name, email address, date of birth, contact information, academic background, and other pertinent personal data. This data helps us to provide more effective, personalized counseling services to you.
Cookies:
On our website, we collect non-personal data about visitors to develop a general overview of our platform's reach. These statistics include data on how many visitors have accessed specific pages, the type of browser used to view the site, and the specific navigational paths taken through it. Under no circumstances can an individual be personally identified through these statistics alone.
Cookies are small text files that help our servers identify your computer, though they do not reveal your personal identity. By placing cookies on your computer, we are able to customize, optimize, and enrich your visit to Gateway EduConnect. The functionality of cookies can be disabled using your browser's settings if you do not wish to utilize this facility. However, please be aware that you may encounter performance issues or find that certain services and features are unavailable if cookies are disabled.
Log Information:
Each time you visit the Gateway EduConnect website, our servers automatically record the information your browser sends. This "Log Information" may include your specific web request, your IP address, the type of browser you are utilizing, the language of your browser, the date and time of your request, and one or more cookies that help in uniquely identifying your browser session.
User Communications:
Whenever you communicate with us—via email, contact forms, or chat—we may retain those communications in order to process your inquiries, respond to your questions, address your requests, and enhance our service offerings. Maintaining these records ensures we provide you with a consistent and high-quality experience every time you interact with our brand.
Links:
Links on our website may be displayed in a manner that allows us to track whether these links have been followed. We use this information to improve the quality of our personalized content and layout. Some links may direct you to external websites. If you visit another website, please be aware that their privacy policies may differ significantly from ours. Gateway EduConnect is not responsible for the privacy practices or the content of external sites. Once you leave our domain, we strongly urge you to review the privacy statements of each and every site you visit. Our Privacy Statement applies exclusively to information collected on our website.
Alerts:
By understanding your personal preferences and educational goals, we are able to identify which services will most benefit your career. Consequently, we may send alert messages through email or phone to inform you about new services, university deadlines, or scholarship opportunities that align with your profile.
Public Forums:
You share certain information on our platform at your own risk. This includes comments, messages, and the posting of photos in open forums, discussion boards, or blog comment sections. Any information you include in your profile or when posting on our forums could become public and accessible to anyone. We urge you to exercise caution and discretion when disclosing personal details in these public-facing features.
Data Security:
If you use an online feature associated with the payment of fees, we transmit your credit card data to our designated bank to process the transaction. In the event of a payment discrepancy or problem, the information you provided about your order may be reviewed with you and our banking partner. Your credit card information will not be disclosed in any other manner. We do not share your email address or any other sensitive information with unauthorized third parties, and we enforce this policy strictly.
The information collected on our order forms is encrypted to protect credit card information during transmission. The entire Gateway EduConnect website is encrypted to ensure the security of the sensitive information you share with us. However, we acknowledge the inherent risks of the digital landscape and the fact that no computer system is fully secured. Our site and payment partners maintain rigorous security measures that minimize the possibility of security issues to a level appropriate for the data processed.
Protecting your data is our top priority. To achieve this, our security design integrates technical, administrative, and physical safeguards. We adopt a set of comprehensive internal policies that prevent unauthorized access to all data. As part of our commitment to privacy compliance, we ensure that all third parties with whom we share data adopt a reasonable level of security practices and procedures. Gateway EduConnect is not liable for any loss, unauthorized access, or harm resulting from the improper use of your personal information, except in cases of direct and foreseeable harm caused by proven negligence or non-compliance on our part. By using our services, you agree that we shall not be liable to you or any other person for any loss or harm resulting from third-party actions or actions on your part.
C. Information Sharing
We ensure the safety of your data while sharing information with necessary third parties. With the exception of credit card information, any personal information we collect is only shared outside of Gateway EduConnect when the following conditions are met:
- To ensure compliance with all applicable laws, regulations, legal processes, and governmental requests.
- Pertaining to our Terms of Use, including the investigation of possible violations thereof.
- To report, prevent, or resolve fraud, security, or technical issues by identifying and addressing these problems immediately.
- To safeguard our users, property, or safety against imminent harm as required or permitted by law.
We may share non-personal, aggregated information with third parties (such as the number of subscribers for a particular course). This information does not identify any individual.
When you use any feature of our website or register with us, you grant Gateway EduConnect the authority to connect with you through mail or phone. You allow us to send information regarding our services, offers, and current events. Even if you have registered for a "Do Not Disturb" or "Denial of Consent" service, you still grant Gateway EduConnect permission to contact you for up to 365 days from the date of your registration with us.
D. What is the retention period for user data?
Following global data protection guidelines (including GDPR), we retain data only as long as we have a legitimate business or legal need. Our goal is to retain your personal data for no longer than is necessary for the purposes for which it was collected. The length of time we keep personal data depends on the amount, nature, and sensitivity of the information, as well as the potential risk of harm from unauthorized use. We will obtain your explicit consent before sharing your data with any company outside of Gateway EduConnect for marketing purposes. We do not share all data with third parties; we follow a strict set of rules describing the limits of sharing personal information for specified purposes.
E. Grievances or Complaints
The Gateway EduConnect Grievance Officer is available to respond to any concerns you may have regarding the use of your personal information. We assure you that your voice will be heard as soon as we receive your complaint.
Grievance Email:
Contact Phone:
F. Disclaimer
The information we collect from prospective students wishing to utilize our consultancy services is personal and confidential. Information on this website is for general information only and has no connection with other consultancies. The purpose of collecting this information is to provide updates about our services and products. However, we do not represent or guarantee the accuracy of the website's content (written or graphics). The user is solely accountable for the information they provide on our website. Neither Gateway EduConnect nor our associates will be responsible for any loss or damage involved with the use of this website.
G. Data Deletion
Our privacy policy provides you with full flexibility. You may request to remove your details permanently from our records by sending an email with the following format:
Email:
Subject Line: Data Deletion Request <Email-Id of the User>
H. Grievance Redressal
The Information and Technology Act gives us the authority to appoint a Grievance Officer to deal with inquiries or complaints.
To raise concerns, please email [Insert Email] or write to us at: [Insert Office Address].
The Grievance Officer will acknowledge your email within 24 hours. We will conduct a thorough investigation and, within 15 days, present you with a solid solution.